Recipe for Trouble

Employees and customers alike know that weekends are a busy time for fast food restaurants.  The blunt of revenue for an establishment comes on Friday and or Saturday.  With football season starting to get into swing, I knew we were going to be busy yesterday.  What I didn't know was that we were going to be short-handed and busy.  Let me rephrase that.  We weren't shorthanded.  I didn't have the experienced crew members to handle what happened.  Things were running smoothly at first.  We were steady but not real busy.  Then all of a sudden, from out of no where, we had customers galore.  In order to try and keep up with the demand, one of the crew members moved from her position of packaging food to making orders.  Big mistake.  In doing so, she let the food get backed up in the oven.  We had at least 7 orders get burned up completely and had to be remade.  Needless to say, there were some unhappy customers.  The recipe for trouble is very simple.  Take one part increase in business, add a handful of inexperience and a pinch of laziness.  Shake well.  Watch the mess unfold.