Tuesday, July 23, 2013

Inevitable Change

Anyone who has ever worked in a call center know that the only constant is change.  Well things are about to change for my company.  For the first time in 6 years, the company is having an all in shift bid.  For those of you reading who don't understand that concept, let me explain.  Every employee in the company is ranked based on certain criteria.  Once the ranking is complete, all of the available shifts are up for grabs.  Employee request shifts based on their rankings.  The good news is that this rewards hard work for people who may need to change their shift due to things outside work.  The bad news is that people who did not perform well based on the criteria selected may have to change shifts and in turn change their lives outside of work.  The all in shift bid is a double edged sword.  I'm just hoping I don't get cut by that blade.

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